Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky

heads in bedsHave you ever wondered what goes on behind the scenes of hotels? What the front desk attendant, concierge, bellman, or housekeeping person is thinking as they check you in, follow you around, or clean up your room? Having spent a fair number of my summer vacations in hotel rooms, I was curious as a child what these people actually did at work and what they thought of everyone they came in contact with on a daily basis. Lucky for me, I found just the book to ease my curiosity: Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality.

Heads in Beds is written by Jacob Tomsky, a pseudonym the author adopted to keep his anonymity since he was, and is still, a member of the hotel industry at the time this book was released. Every hotel he worked for, as well as every person he worked with and each hotel guest, has a pseudonym, allowing Tomsky to go into great detail about everything that happens behind the scenes of hotels.

This book is a hilarious ride through Tomsky’s journey from a valet to manager to front desk attendant. Want to know how to get an upgrade? Tomsky tells you. How to get a late check out? Tomsky again. What about those pesky mini-bars and in-room movie fees? Tomsky knows all about those. He is full of tips and tricks about how to make the most out of whatever hotel stay you’re experiencing. Check out this book for glimpses into the inner workings of the hospitality business, what valets really do in your car, what goes on in empty rooms, and even why you should never turn down a bellman’s help.


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